Warranty & Returns Form

Warranty:

  • Under 1 year, if the device has any electronic or function fault , the customer needs to return the product to Surfsafe Pty Ltd and will repair and return the product for free.

  • Over 1 year, RPELA still provide maintenance services, but customers need to pay the maintenance costs and shipping costs for both way.

  • RPELA provide every order for 1 year warranty (Device Only), it start from the date of purchase.

  • RPELA device life-cycle : 1-2 years, suggest every 1-2 years the device need to be renew.

  • RPELA device need to be maintenance every 6 months, click here to check how to maintenance RPELA device.

  • More warranty detail please click here.

Please complete the form below